For products qualifying for same day dispatch & free next day, please be aware that this is a production upgrade through the factory and not to be confused with a courier service. The order must be made before 11am and all products in the order must qualify for this. For any order after 11am, qualifying orders will dispatch the next working day.

Although we send all items on a next day service, due to our freight mostly being un-conveyable through the courier hub network our delivery partners ask that we allow 2 working days for any item sent by us.

To take advantage of our free promotion production upgrades, these must be selected in checkout. A delivery fee will be payable on any order under our threshold of £199.00, regardless of any free production promotion we advertise on our individual products.

We are longstanding members of the British Blinds & Shutter Association (BBSA) and take the safety and care of young children very seriously.

As members of the BBSA we are committed to manufacture blinds that are child safe and to comply with the guidelines outlined in the British & European Safety Standards (BS EN 13120:2009+A1:2014).

We supply all Roller Blinds with either a breakaway device or a fixed tensioning device that we manufacture – the safety device method is chosen automatically by software in our production.

Breakaway Device
A breakaway device has been designed and rigorously tested to come apart under 6kg of pressure; the breakaway device can be easily clipped back together, allowing the blind to be used as normal afterwards. These safety chain connectors are used in pairs and at least 200mm apart. The breakaway device will always remain attached to one end of the chain if it does break apart. In order for this safety device to be fitted in-line with child safety legislation, as the installation height of your window is unknown, we will calculate the chain length to be 2/3 of the blind drop. For example, a blind with a 1000mm drop will have a chain no longer than 666mm.

Fixed Tensioning Device
A fixed tensioning device has been designed to ensure cords are fixed to the wall, to prevent any looped hazards from being present. As the installation height of your window is unknown, for blinds with a drop of less than 2500mm, the chain length will be no longer than 1000mm or for blinds with a drop of more than 2500mm, the chain length will be equal to the blind drop less 1500mm.

We will not make any exceptions for customer requests for any longer chain lengths required, if you would like to query the chain length we would supply for a specific blind size or provide us with an Install Height of your window, then we will be happy to apply this specific instruction to your order – however this must be done within 1 hour of placing your order, by eMail.

We recommend that regular visual checks are carried out to ensure that no components or blind parts have been damaged, dislodged or lost which could result in operating difficulties and/or cause a safety risk. If any maintenance is required, we recommend that the work is carried out immediately, by a reputable blind company and the blind to be removed and not used if there is a safety concern.

“Blackout” or “Blockout” fabrics – if stated, although the material is blackout/blockout, the blind can contain some light leakage, as such we are unable to advertise any blind system as 100% blackout. As examples; on a vertical blind you may get light leakage between each slat and around the full blind, on a perfect fit blind you may get light leakage between the material and frame and on a roller blind you will get light leakage between the fabric and the edge of the brackets. Some blinds are more effective than others, so please feel welcome to contact our customer care team to find the most ideal blind for you.

As standard our roller blinds feature a Wraparound (“No-Sew”) bottom bar. This gives the Roller Blind an elegant look, as the face of the fabric is wrapped around the front of the bar. The back of the bottom bar is always uncovered (facing the window) and is white in colour.

For a surcharge, we also offer the following:

• An Exposed Bottom Bar which gives a sleek and premium finishing option for roller blinds, designed to add a modern touch while improving functionality, and it comes in four colours: White, Anthracite Grey, Black, and Chrome.

Product images shown are for illustration purposes only. Whilst we aim to show most accurate representation possible, we cannot guarantee that the colour/texture/finish you see accurately portrays the true colour/texture/finish of the product due to other factors. We always suggest that you order a free sample before making a purchase to make sure that you are happy with the colour(s)/texture(s)/finish(s)/product(s). Our free samples are posted by first class on the same day.

When operating your blind please ensure that when the control chains are used they do not make contact with the blind fabric, as this can cause fraying of the fabric and will be classed as misuse.